FAQ

Hours of Operation

We are open from 8am to 5pm Monday to Friday. 
We do not open on public holidays although we do install Boxing Day Sale signage for a group of customers, usually on Christmas Eve!

How to Pay us

At Vital Signs we take CASH, CHEQUES or you can pay us by direct deposit using EFT.
We also run 30 day accounts for approved customers.

File Formats

We are often asked what format we require files in for cut vinyl so here it is:
Illustrator EPS with ALL text converted to outline. Save as CS3 or lower.

Turnaround Times

Most jobs we can turn over in less than a week and depending  on our workload sometimes even the same day!
To avoid disappointment, please give us at least 3 business days notice.

Wall Graphics - Wall Preparation Requirements  

Walls must have been painted for a MINIMUM of 2 days using a paint with no Teflon or Teflon properties whatsoever. If in doubt whether the paint you’re using is suitable we recommend Viponds Self Adhesive Prep Paint System  If these requirements haven’t been met then Vital Signs cannot guarantee that the wall print will adhere correctly.